NanaPantry — Support

Need help with NanaPantry? Email support@nanapantry.com — a real person (the developer) reads every message, usually replying within 24 hours.

Last updated: 2026-06-03

Common needs

• Manage or cancel your subscription — iOS Settings → [your name] → Subscriptions → NanaPantry. Subscriptions are billed by Apple; you keep Pro until the end of the current period.
• Request a refund — refunds are handled by Apple at reportaproblem.apple.com. We can’t issue refunds ourselves.
• Delete your account — in the app: Profile → Account → Delete Account. This permanently removes your data (backups are purged within 30 days).
• Export your data — in the app: Profile → Data Storage → Export Data (CSV). For a full JSON export including chat history, email us.
• Privacy — read the full policy at nanapantry.com/privacy.

Something not working?

Email support@nanapantry.com with your iPhone model + iOS version and a quick description, and we’ll sort it out. A few things to try first:

• Not syncing across devices? Make sure you’re signed in with the same account on both, and have an internet connection.
• No notifications? Check iOS Settings → NanaPantry → Notifications, and that a Focus / Do Not Disturb mode isn’t filtering them.
• Chat says “limit reached”? The free tier allows 10 cloud messages a day; it resets every 24 hours, or upgrade to Pro for unlimited.

📧 support@nanapantry.com · one-developer operation · replies usually within 24 hours.

NanaPantry is built with care in Canada.